For brands from abroad
Your team in America, for brands from abroad
Your company may be in Germany, Austria, Thailand or Australia. Your customers are in America. We become the team in between. One partner. One point of contact. Real people who know your account and answer in writing.
Written answer within one business day. No call needed. Write to us in your language, we answer in your language.
Selling in America from far away
- "Every U.S. question lands on my desk late at night, because that is when America wakes up."
- "Our 3PL sends us to a ticket form. Nobody there knows our products."
- "We tried to set up U.S. logistics ourselves. It ate a year."
Selling in America from another country is complicated enough. Your logistics should not add to it.
We are not just a warehouse. We are a 4PL: we run your U.S. operation for you and own the result.
We learn your operation first
Then we build the setup around it.
We stay vendor-neutral
Warehouse, carrier and setup are chosen for your business, not ours.
You get one point of contact
One person who knows your account, not a queue.
You start small
Begin with a few products or one channel, and grow from there.
We cover the daily work
Receiving, storage, online orders, wholesale and retail orders, returns, kitting, shipping and reporting.
A real team in the U.S.
Real people. Live support. No ticketing maze. We are headquartered in Houston, Texas.
Customs clearance runs through a licensed customs broker. Importer of record, U.S. taxes and FDA rules: we explain the steps and point you to a licensed broker or adviser. We do not act as broker or importer.
Your U.S. business, open at any hour
- Every charge on the same day, nothing saved up for month end.
- Returns on their own page, with what came back and why.
- Messages with your account team in one place, in the portal or by e-mail.
Four steps to your U.S. team
Fill in one short form
What you sell, where you sell, roughly how you ship today.
Get a written quote
With the full price sheet, within one business day.
Sign online and set up
The onboarding wizard takes you through products, store connection and your first inbound.
Ship your goods and go live
Goods land, we run a test order with you, you go live.
Frequently asked questions
What is the difference between a 3PL and a 4PL?
A 3PL runs a warehouse. A 4PL runs your business. We plan and manage your U.S. logistics as a whole and are responsible for the result.
Who will we talk to?
One point of contact who knows your account. Written messages in the portal or by e-mail. Calls in English or German.
What about the time difference?
You write when it suits you. Your message waits in the portal, and the answer is there when you start your day. Your dashboard shows stock, orders and charges at any hour.
Can we start with a small test?
Yes. You can start with a few products or one sales channel and grow from there.
Do you handle import clearance?
No. A licensed customs broker does. We introduce one, you sign a power of attorney, and the broker bills you directly. You stay the importer of record, and goods ship DDP.
Do you handle FDA-regulated products?
Only some. We tell you what we can store and ship. The FDA rules themselves are a question for a licensed broker or regulatory adviser.
Which languages do you work in?
Write to us in your language, we answer in your language. Calls are in English or German.
Keep exploring
You keep selling. We keep it moving. And when something goes wrong, you see it before you have to ask.
Tell us about your brand. We answer in writing within one business day. Prefer e-mail? office@xatlantica.com
Written answer within one business day. No call needed.